Comments on: Primus Canada Sucks: A Happy-Ending Update

By: Harry

Harry — Wed, 07 Jul 2010 19:42:12 +0000

Hello;
here is a great one for you that may be or have a handicap, oh I am supposed to call this special needs now, sorry…

PRIMUS- REQUIRES A LETTER FROM YOUR DOCTOR FOR YOUR HUMAN RIGHTS DISCOUNTS???
THIS IS I AM AFRAID A HUMAN RIGHTS VIOLATION!!! SIMPLE AND PLAIN.
i FOR ONE AM IN NO WAY ALLOWING MY PERSONAL MEDICAL INFORMATION TO GO SIT IN SOME COMPANIES FILING CABINETS FOR ANYONE TO LOOK AT WHO DESIRES TOO???

QUESTION IS ARE YOU GOING TO STAND UP AND TAKE ACTION!!!
ARE YOU GOING TO SAY NO, THAT ENOUGH IS ENOUGH!!!
I FOR ONE AM SICK AND TIRED OF HEARING THE SAME OLD EXCUSE OF COMPANY POLICY AND WILL NOT STAND FOR THAT WORN OUT RAG OF AN EXCUSE ANY MORE!!!

STAND UP FOR YOUR INDIVIDUAL RIGHTS!!!
STAND UP FOR YOUR PRIDE!!!
STAND UP FOR YOUR SELF!!!

BEST WISHES
SINCERELY HARRY

By: Cody

Cody — Sat, 14 Nov 2009 00:10:36 +0000

K primus is shit..
heres the story..

2008. My modem fucked up randomly, took them 1 month to fix it wdf 1 month? idiots much.
Now 2009,
My modem works all lights are on, BUT INTERNET DOESNT WORK, i call them up im like, why aint my interent working? all lights are on the damn modem. and some indian fucker says TO LOGIN WITH MY PASS AND USER ON 192.168.*.***
I do that still doesnt work, Then he shuts the phone on me,
Well then, im moving to shaw, and im not paying there bills no matter what, They wont let me cancle it since its under my dead wife, So They can suck on it, im not paying for shit. Gg primus, your company sucks, a bunch of kids can overwhlem it.

By: Liz

Liz — Fri, 16 Oct 2009 19:12:57 +0000

I needed a phone line for a short while and signed up to Primus local phone. When I did so, I made sure to read ALL the fine print which stated a cancellation fee would be applied if I cancelled prior to 6 months. To my surprise, when I called to cancel my service 7 months later, I was told that I had signed up for a term of ONE YEAR and that they’d charge me a cancellation fee of $60. I looked at the Terms of Use on their website, but they had changed. Still, there was nothing about a “one year” contract anywhere or a $60 fee. The people I spoke to at Primus told me they simply wouldn’t cancel the service unless I paid the fee, even though there was no contract between us stating a specific term or any specific fees. In the end, I decided to pay and be done with it. NEVER again Primus!!! I can’t believe they have an A+ rating with the BBB!!!

By: Raymond

Raymond — Mon, 28 Sep 2009 20:40:11 +0000

Well, I went to Primus. I told them over the phone that I wanted their service and I wanted to be billed at the end of the month. I wanted the Telephone internet bundle. We agreed to everything – I can’t really understand contracts so I have to take peoples word for what I’m agreeing too. I also can’t aford a lawyer to read over every document. The set-up was long and a bit complex but that was ok because in the long run I’ll save. It took months for people to be able to call 100% of the time. At first only about half of the calls got through. But eventually things worked out. Here is what I have a problem with. They told me that they would bill me at the end of the month and they billed me on the 20th. For me the end of the month is the 29, 30 or the 31. For me the 20th is the middle of the month. The first billing caught me by suprize and bounced. They bank charges a 40 dollar fee and primus charges a fee as well. Well, one bounced transaction leads to another, as a consequence of the 40 dollar bank fee. So a cascade of bounced transactions ensues which I have to pay for … including primus. OUCH. So I pay everyone off and straighten matters out. I call primus and they tell me that the 20th is their normal billing date, so I end up paying them the penality. I feel that I have been defrauded, that I have been lied to, but can’t quit primus because then I would have to pay another 100 dollar penality. From that point forward I placed money into my account on the 19th. This is out of step with my other billing practices but ok. A year goes by. They decide to bill me on the 18th. I put the money in on the 19th none the wiser. Their billing bounces but I don’t notice. The next month they bill me on the 17th. I put the money into my account on the 19th. Amazingly, in both these instances a bounceing cascade of transactions gone wrong did not occur. By pure dumb luck I just had enough money in at the right time to prevent that from happening. Then on Sept 24, 2009 the phone didn’t work. The phone said to press the * button to talk to primus. So I did that and asked what was wrong. They said that my account hadn’t been paid for the last two months. I said, “that’s strange, I put the money into the acount, I’ll look into it and get back to you.” I looked into it with the above results. I phoned primus and asked why they had changed the billing dates. A woman who identified herself as Jo-Anna (with an indian accent) stated that it was the normal billing practice because the the last month had 31 days. (I knew this to be a lie as my April billing was on the 20th and March has 31 days.) I asked where she was located and she said Ontario. I asked her if primus had any offices in Ottawa and she said I don’t know. (The only office that I know that they have is in Ottawa). I plan on going out to that office soon but I’m presently unhappy with their service. The bank fees on the 3 bounced Primus transactions alone cost $120 dollars. Plus Primus want to charge a fee. Plus the nightmare from the first cascade of bounced transactions. The Primus Management Philosophy states that they have a savings to service level that is second to none. Presently, I’m paying far more for less service and they are messing with my bank account without my permission. I consider it fraud.

By: Deb

Deb — Thu, 25 Jun 2009 22:17:09 +0000

I have to say I have had talk broadband for about 6 years and I love the product and their support has been great – Shaw can’t even touch my $29.95 plus tax with unlimited local and longdistance calls…. I must admit I cancelled my cell service after the first year……… best of luck all…..

By: Kevin E.

Kevin E. — Wed, 24 Jun 2009 14:11:47 +0000

I had home phone service for about 9 years and I recently cancelled and switched to Rogers after giving Primus an opportunity to be competitive in their pricing (which they declined — how’s that for customer loyalty). I paid my last service bill but, to my surprise, the following month I received a $40 cancellation fee invoice. I had been under no contract and a review of the home phone service agreement that was posted online makes no mention of cancellation fees when cancelling their service (they do reference the possibility for cancellation fees when switching from another service *to* Primus).

A quick call to the office of the president (number is referenced already in someone elses post) and they credited it back without argument. They did, however, want to know where I got the number from. I just told them I’ve had it for a while (which I have) and that I know that the front-line CSRs aren’t empowered to deal with such issues.

And then there’s the $0.50 paper invoicing charge for 2 pieces of paper. I can print photos for less!

By: George

George — Tue, 23 Jun 2009 19:29:05 +0000

I used to have Primus/Wintel internet and then I cancelled in February. I returned the modem, cable, and power supply. Heck, I even mentioned it to them that I still had these three items because I did not want them. This was in March. My last credit card statement showed a May 28 charge of $8.15. I called Primus and asked them what this is all about. They told me that it is a handling charge. HANDLING CHARGE!? You pay a handling charge when something is mailed to you, not the other way around!

By: Karl S

Karl S — Fri, 19 Jun 2009 16:24:05 +0000

I had ordered Primus high speed and they told me that i would have 30 days to cancel. Since i didn’t have a line i got them to bundle it with the service. After Weeks of fighting with them that service was not working. (I paid for 5 megs and got 1 megs instead) I told i had enough and cancelling the service. I spoke to them for over 3 hours trying to cancel my account completly. They wouldn’t cancel my phone because the line was installed before the internet and it’s start date was a whole week difference. Note… they screwed during the installation of the DSL and i had to wait 2 weeks before they even installed it. I told them to make note of this error and they CSR said she would (obvisouly she didn’t).

Any how finnally was able to talk to a manager and they cancelled my service with out termination fee. 2 month after this happen i get a bill saying that they took the cancellation fee out of my account. I called them again and they said there was no mention of this manager notes.

To WHOM is planning at looking at Primus for any type of Service. I suggest you look else where unless you like screwing around for hours talking to these idiots at primus.

By: PrimusHater

PrimusHater — Thu, 18 Jun 2009 03:45:11 +0000

Here’s my Primus horror story. I cancelled my service with them back on Jan. 09. I sent them an email on Jan 20 09 asking them to end service on Jan 31 09. They sent me an email stating that I had to give them 30 days notice and that the service would be cancelled Feb 20. Fine, whatever. Come Feb they sent me a bill for an entire months service even though the service was terminated before the end of the month. Fine, whatever. The equipment was returned, the final bill was paid, end of bad experience…or so I thought. Four months later I get a bill from them for $6.75 for late termination fee! Even though they got their 30 days notice the fact that I didn’t GIVE them the notice is why they are charging me this fee! The balls of these people! I shut down my bank account and opened a new one just to avoid paying these bastards. I believed that if they are capable of doing this God only knows what they would try next. Now they are still sending me bills and I just ignore them. I left them because of abysmal customer service, unreliable phone service and shoddy billing practices. Facts which I brought their attention in my email response to their bill and which were summarily ignored. Primus is the worst phone experience I’ve ever had. I am now with Cogeco and I couldn’t be happier.

By: Al

Al — Tue, 16 Jun 2009 23:46:49 +0000

I wished I had read these comments before I signed up with Primus. I had my account activated (their term not mine) a week ago and everyday I call tech support to inform them I can’t connect to the internet after an hour or two I’m able to connect but not at high speed. Tech support says I’m not signed up for high speed and transfer me to customer service who say I am signed up for high speed and want to transfer me to tech support again. I refused and asked to speak to their supervisor. Guess what? He’s on the phone and will get back to me in the next 24 HOURS!!! My next call was to Visa. They informed me that if I send Primus a registered letter informing them they were no longer authorized to debit my credit card. I would then have to send a copy of the letter and confirmation from Canada Post that the letter was delivered and Visa would stop any more charges from Primus.
I’m going to try this and as soon as I get confirmation from Canada Post that the letter has been delivered I will cancel my service with Primus and hopefully avoid the cancellation fee. Of course if this works they will probably send it to a collection agency. I’ll post a new comment with the results.

By: Mary

Mary — Mon, 25 May 2009 13:29:42 +0000

I had worked for Primus for several months. I complained loudly that Primus was ripping off their customers by over billing, instructing us to lie about a multitude of issues and not providing any reasonable answers to the thousands of weekly callers whose complaints were not heard. I saw that they did not care one bit about their customers and had slimy ways for us to try to counter all these legitimate complaints. I finally quit.
I would rather live in the street than be a part of what they are doing to hurt people.

By: Cath in Van

Cath in Van — Wed, 13 May 2009 03:01:50 +0000

Me TOO wish I’d never heard of them – two-bit is the word. Glad to have found a rant. They are a hideous tinpot telecommunications ridiculous nightmare. Won’t go into what the ‘deal’ was with getting a home phone and then to get an astronomical bill less than a week of activation and 3 customer service calls since. And, from what I can gather on the phone bill, they are actually charging us for the ‘service’ to sort out all the incompetence and misleading information. I’m beside myself with fury only to discover it will take 40 minutes on hold to speak with anyone today.

By: Bob in Courtenay

Bob in Courtenay — Sun, 03 May 2009 23:42:09 +0000

I too wish I had never heard of this two-bit out fit. I called, and emailed them January 27th to cancel my account. I was verbally told “no problem” that it would take 30 days before my account would be closed. It is now May 4th and I am in reciept of yet another monthly bill from them! Their latest excuse is that it is “their policy” not to cancel longdistance phone accts unless there is another designated service provider. Note that it is THEIR POLICY, not a legal requirement – it is none of their darn business who I care to designate.

By: Andrea

Andrea — Mon, 27 Apr 2009 00:30:49 +0000

OH !!! So they double charged my account with no regard whatsoever… I called to speak to the manager and he agrees with me there must have been a SIMPLE mistake……. RIGHT so I asked him to please reimburse my Credit Card the $150.00. He says “We WILL NOT DO THAT”

Excuse me??? I have made formal disputes and Complaints with the banking institution and with PRIMUS LOSERS…..

Can you BELIEVE IT?

I am speechless

By: Chris

Chris — Fri, 27 Feb 2009 15:46:17 +0000

DON’T USE PRIMUS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We used them for awhile and were informed we could have a second number on our phone using the same hand set for 4$ this was great for our family situation. We had had some service interuption but it was gettiing worse.

Strangly we were told by more and more people when they phoned they received a message that we were unavailable when we were home missing more calls. Also they had call long distance to phone us even from across the street.

-The phone was not hooked up in our area as they lied saying they had local service in our area but they didn’t

-They changed our plan when the second number was added it was not just 4$ as they took our unlimted long distance away without telling us
Our bill went from $35/mnth to appox $70/mnth

-They started charging rent on our phone modem which we had purchaed from them.

-Try to cancel? GOOD LUCK. It took 11 phone calls just to get to one of there nasty uncooperative reps. The phone kept dropping the call over and over. what a surprise from there crappy service. They would only credit me two months of errors and there calculations were worng and told me they had to charge one more bill for the 30 day notice. Its been 30 days . * No credit back, * another over charge, * Still charging for equipment rental on what i own.

This story to continue i am sure.
DON’T USE PRIMUS STAY AWAY YOU HAVE BEEN WARNED!!!!!!!!!!!