Comments on: Primus Canada Sucks: A Happy-Ending Update http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/ bstewart23 Sat, 10 Dec 2011 21:30:50 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Chris in Hamilton, ontario http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-3/#comment-12133 Chris in Hamilton, ontario Tue, 13 Sep 2011 00:38:06 +0000 http://bstewart23.com/blog/?p=21#comment-12133 Ever had to cancel an internet service with Primus ? Our company has tried emailing, faxing, writing letters, speaking with reps (never the same one because we can't seem to locate them again, even with full names, etc.) This has been ongoing since January 2011 and we still get monthly bills - each time we're told - no problem "we'll take care of it and cancel the service - we have all your documentation". It's now September, and our bills are mounting and we CAN'T stop our service ! We gave them 30 days notice, we gave them written notice (email, and when that wasn' good enough, faxed notices) STILL WE GET INVOICES ! How do we stop them ! I see red every time I see a letter from them ! Ever had to cancel an internet service with Primus ? Our company has tried emailing, faxing, writing letters, speaking with reps (never the same one because we can’t seem to locate them again, even with full names, etc.) This has been ongoing since January 2011 and we still get monthly bills – each time we’re told – no problem “we’ll take care of it and cancel the service – we have all your documentation”. It’s now September, and our bills are mounting and we CAN’T stop our service ! We gave them 30 days notice, we gave them written notice (email, and when that wasn’ good enough, faxed notices) STILL WE GET INVOICES ! How do we stop them ! I see red every time I see a letter from them !

]]> By: L http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-3/#comment-12124 L Sun, 21 Aug 2011 16:37:01 +0000 http://bstewart23.com/blog/?p=21#comment-12124 First off I would like to apologize to EVERYONE out there that has had an issue with Primus - I am currently an employee there and there are SO MANY things that i agree with on here is bad to be able to say that but i do. As someone who works there (but that actually cares and fights as hard as she can for the customers...) As for the cancellations - i do agree that there are times the lines/accounts are not cancelled properly and theh customer ends up getting additional charges - which should be reversed.... within the first year there IS a contract on the home phones and a cancellation fee if cancelled within that year - BUT we do req 30 days notice after that year and if not given theres a 30 day term fee that most ppl dont know about. For the most part we should be trying to work with the customer on each situation i think but thats not how most of the reps see it!! I try to do my best but again im only one person... I have logded my own concerns with management and nothing seems to be done about it in the long term - its not only the customers that have had issues with other reps and i say something about it EVERY time and its reported but NOTHING happens cause the samething happens again and again. As for the privacy policy - yes it is true that we can NOT speak with anyone that is NOT the account holder or an authorized user but unfortunatley i myself have had customers call in a second or third time after and not on the account at all and after speaking with another rep and getting the info that they wanted (NOT a general answer - actual account info)and when i refuse to give out any info on the account without speaking to the account holder (and i ALWAYS ask if the account holder is around) the person calling yells and gets mad because they were already given info and now i wont provide anything .... I say this because i really want ppl to understand that this is correct - NOT giving info to anyone that is NOT on the account, its for the saftey of the account holder. So please understand that if a rep does give you info and ur NOT on the account they were not supposed to give it so please do NOT get mad at the rep that is doing their job properly and protecting the account holder. As for the Modem Non Return - i myself have seen it many times that a customer is charged after not getting the label until long after it should have been sent out in the first place - know that it should be sent 4-5 business days AFTER the cancellation date (ex if the requested date of cancellation is 6/20 but is requested 30 days before you SHOULD get the label approx 6/24-6/25 business days of course) and then if we dont get the modem back within 30 days then there is supposed to be there charge for the modem - but if the label is not sent out until LONG after the cancellation date its NOT UR FALUT that the modem did not get to us within the 30 days!!!!!! I do NOT agree with not giving the credit for that.... ITS OUR FAULT NOT URS!!!!!! As for crediting an account that was NEVER activated should be a no-brainer... but i guess its confusing for some reps!!! which is stupid... we can see if the dsl has been not only activated but used!!! the bills should just be reversed!! As for refunding a credit card though - if the account is still active the credit will always go back onto the account - but if the account has been closed then unfortunatley it does take 60 days to process the refund because within that time you can have your credit card company cancel the payment which means that if we credit back the amount within that time not only did you get your original money back we have now pretty much paid you but crediting the money onto the credit card - so i know that it seems like we are not crediting it or that its crazy that it takes SO long but unfortunately thats how it has to be. Please dont get me wrong though...... this is only a FEW things that i DO NOT agree with from Primus - even though i work there. I know that sometimes the wait takes FOREVER... and then you either get soemone that doesnt speak english well or at all, or you get bounced between reps/depts, or ppl tell you that there is nothing that can be done, or seems like ppl dont care and to tell the truth there are A LOT of reps that dont care and for that im sorry. Please know that there are reps that DO care and bend over backwards to help and sometimes still hands are tied. I am in NO WAY making excuses i just thought that i would try and shed some light ........ but again please know that there is A LOT of whats been said that is true and i totally agree with!! I do hope that this helps :) First off I would like to apologize to EVERYONE out there that has had an issue with Primus – I am currently an employee there and there are SO MANY things that i agree with on here is bad to be able to say that but i do. As someone who works there (but that actually cares and fights as hard as she can for the customers…) As for the cancellations – i do agree that there are times the lines/accounts are not cancelled properly and theh customer ends up getting additional charges – which should be reversed…. within the first year there IS a contract on the home phones and a cancellation fee if cancelled within that year – BUT we do req 30 days notice after that year and if not given theres a 30 day term fee that most ppl dont know about. For the most part we should be trying to work with the customer on each situation i think but thats not how most of the reps see it!! I try to do my best but again im only one person… I have logded my own concerns with management and nothing seems to be done about it in the long term – its not only the customers that have had issues with other reps and i say something about it EVERY time and its reported but NOTHING happens cause the samething happens again and again. As for the privacy policy – yes it is true that we can NOT speak with anyone that is NOT the account holder or an authorized user but unfortunatley i myself have had customers call in a second or third time after and not on the account at all and after speaking with another rep and getting the info that they wanted (NOT a general answer – actual account info)and when i refuse to give out any info on the account without speaking to the account holder (and i ALWAYS ask if the account holder is around) the person calling yells and gets mad because they were already given info and now i wont provide anything …. I say this because i really want ppl to understand that this is correct – NOT giving info to anyone that is NOT on the account, its for the saftey of the account holder. So please understand that if a rep does give you info and ur NOT on the account they were not supposed to give it so please do NOT get mad at the rep that is doing their job properly and protecting the account holder. As for the Modem Non Return – i myself have seen it many times that a customer is charged after not getting the label until long after it should have been sent out in the first place – know that it should be sent 4-5 business days AFTER the cancellation date (ex if the requested date of cancellation is 6/20 but is requested 30 days before you SHOULD get the label approx 6/24-6/25 business days of course) and then if we dont get the modem back within 30 days then there is supposed to be there charge for the modem – but if the label is not sent out until LONG after the cancellation date its NOT UR FALUT that the modem did not get to us within the 30 days!!!!!! I do NOT agree with not giving the credit for that…. ITS OUR FAULT NOT URS!!!!!! As for crediting an account that was NEVER activated should be a no-brainer… but i guess its confusing for some reps!!! which is stupid… we can see if the dsl has been not only activated but used!!! the bills should just be reversed!! As for refunding a credit card though – if the account is still active the credit will always go back onto the account – but if the account has been closed then unfortunatley it does take 60 days to process the refund because within that time you can have your credit card company cancel the payment which means that if we credit back the amount within that time not only did you get your original money back we have now pretty much paid you but crediting the money onto the credit card – so i know that it seems like we are not crediting it or that its crazy that it takes SO long but unfortunately thats how it has to be. Please dont get me wrong though…… this is only a FEW things that i DO NOT agree with from Primus – even though i work there. I know that sometimes the wait takes FOREVER… and then you either get soemone that doesnt speak english well or at all, or you get bounced between reps/depts, or ppl tell you that there is nothing that can be done, or seems like ppl dont care and to tell the truth there are A LOT of reps that dont care and for that im sorry. Please know that there are reps that DO care and bend over backwards to help and sometimes still hands are tied.
I am in NO WAY making excuses i just thought that i would try and shed some light …….. but again please know that there is A LOT of whats been said that is true and i totally agree with!!

I do hope that this helps :)

]]> By: Calgarygal http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-11798 Calgarygal Wed, 08 Jun 2011 15:49:49 +0000 http://bstewart23.com/blog/?p=21#comment-11798 I was a Rogers business customer for 3 years. Recently, Rogers decided to nix their services and switch everyone to Primus automatically. I was just moving my business at this time and I decided to give Shaw a call; we are now with Shaw. Primus billed me about 50 dollars for not even a month of service while we transitioned to the new address. I received another bill for additional charges of about 40 dollars for just a few more days service from the last bill! I called them and I was quite angry. I told them I had read so much bad stuff about Primus on the Internet that it wasn't even funny, and that I would not pay them the additional charges (at this point I decided to be "fair" and pay them the original over-inflated amount). The guy on the other line was difficult to understand and the sound was very low/muffled. He told me that I had to give them 60 days notice for cancellation! I told him that I DID let them know last month, and that OH HELL NO it wasn't 60 days.... there were conflicting reports on the Internet saying that sales reps had told people 0-30 days, but I did not see anywhere on there (or their website) about cancellation being 60 days! I was firm and said I am NOT paying Primus for services I am not using through them. He put me on hold to talk to a "Superior" and then afterwards told me that I wouldn't have to pay anything else. To be continued... we'll see what happens. I was a Rogers business customer for 3 years. Recently, Rogers decided to nix their services and switch everyone to Primus automatically. I was just moving my business at this time and I decided to give Shaw a call; we are now with Shaw. Primus billed me about 50 dollars for not even a month of service while we transitioned to the new address. I received another bill for additional charges of about 40 dollars for just a few more days service from the last bill! I called them and I was quite angry. I told them I had read so much bad stuff about Primus on the Internet that it wasn’t even funny, and that I would not pay them the additional charges (at this point I decided to be “fair” and pay them the original over-inflated amount). The guy on the other line was difficult to understand and the sound was very low/muffled. He told me that I had to give them 60 days notice for cancellation! I told him that I DID let them know last month, and that OH HELL NO it wasn’t 60 days…. there were conflicting reports on the Internet saying that sales reps had told people 0-30 days, but I did not see anywhere on there (or their website) about cancellation being 60 days! I was firm and said I am NOT paying Primus for services I am not using through them. He put me on hold to talk to a “Superior” and then afterwards told me that I wouldn’t have to pay anything else. To be continued… we’ll see what happens.

]]> By: Yann http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-11767 Yann Sat, 12 Mar 2011 20:54:59 +0000 http://bstewart23.com/blog/?p=21#comment-11767 After 5 years with Primus on my cell phone and VOIP land line telephone, I called them to cancel my service November 2010. Shaw cable is now charging similar rates for a superior service with practically 100% uptime compared to Primus' lousy phone quality and constant busy line tone (or no tone at all sometimes) Unfortunately I just found out, like many other Ex-Primus customers that in my last invoice I've been hit with "lost equipment" charges even though I returned the PrimusVOIP modem (and with a Canada Post tracking number provided by Primus). This seems to be standard practice for Primus, after you cancel your account and return their equipment - they charge you anyway pretending they never received it! Google "Primus unreturned modem" and see what I'm talking about Just to get the facts out, I cancelled the service in November, got charged a full month and a half extra, return shipping+ $168 ('lost' modem + HST). They did not send return postage until February 2011. That's 4 months after I cancelled, after which I immediately shipped the modem back with all their cables and in the original box. I placed the box inside a waterproof padded plastic shipping bag to ensure nothing got damaged along the way. I have opened a complaint with the better business bureau and will post the story on as many websites as I can. If they do not reverse charges on my invoice, I will have to pursue legal action not just for the money, but because this will create a negative impact on my credit score. I think some media coverage might be in order, CTV, CBC that sort of thing. It seems like Primus is losing the VOIP wars (the shaw modem not only sounds better but has so far 100% uptime) and as a result, their corporate policy dictates they make their money by ripping off their customers. I should note I had been using their VOIP service for almost 5 years= before cancelling. Thinking about using Primus for your VOIP phone ? DON'T DO IT ! After 5 years with Primus on my cell phone and VOIP land line telephone, I called them to cancel my service November 2010. Shaw cable is now charging similar rates for a superior service with practically 100% uptime compared to Primus’ lousy phone quality and constant busy line tone (or no tone at all sometimes) Unfortunately I just found out, like many other Ex-Primus customers that in my last invoice I’ve been hit with “lost equipment” charges even though I returned the PrimusVOIP modem (and with a Canada Post tracking number provided by Primus). This seems to be standard practice for Primus, after you cancel your account and return their equipment – they charge you anyway pretending they never received it! Google “Primus unreturned modem” and see what I’m talking about

Just to get the facts out, I cancelled the service in November, got charged a full month and a half extra, return shipping+ $168 (‘lost’ modem + HST). They did not send return postage until February 2011. That’s 4 months after I cancelled, after which I immediately shipped the modem back with all their cables and in the original box. I placed the box inside a waterproof padded plastic shipping bag to ensure nothing got damaged along the way.

I have opened a complaint with the better business bureau and will post the story on as many websites as I can. If they do not reverse charges on my invoice, I will have to pursue legal action not just for the money, but because this will create a negative impact on my credit score. I think some media coverage might be in order, CTV, CBC that sort of thing.

It seems like Primus is losing the VOIP wars (the shaw modem not only sounds better but has so far 100% uptime) and as a result, their corporate policy dictates they make their money by ripping off their customers. I should note I had been using their VOIP service for almost 5 years= before cancelling.

Thinking about using Primus for your VOIP phone ? DON’T DO IT !

]]> By: Del http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-11762 Del Thu, 27 Jan 2011 21:45:22 +0000 http://bstewart23.com/blog/?p=21#comment-11762 Primus is crappy. Whatever you do please do not use Primus. I've been stuck with it for a few years and its horrible. The people are rude like who are we?! We are your true bosses considering that we pay for your service so you can get a job. For the lazy ones (why not to get primus) -It stops working a lot atleast once a day you will be randomly disconnected and it breaks down a lot for some odd reason -Its VERY SLOW there is not difference between high speed and lite high speed internet except the cost -It takes one week to change from lite to high speed internet?!! You already have the modem etc but why...? -They need to cancel your lite high speed for a week or until you get a mail telling you to mail back your modem and then you still need to wait There WAS NO MENTION of this when i called to change -Suddenly there is an activation fee... 8D... Right tell me why was there no mention of this on the phone. It was just like yup you pay blah blah amount as seen on the website. (I should have expected it but i didn't think switching would need that...Maby I'm just baka) -Are these people trained?! It takes like three people to solve one issue on how to get my internet up and kicking. I keep getting sent back and forth. You're suppose to be in tech oh you're supposed to be in customer service. Why are you here you should be back in tech. Me: -dead- -I usually get fees randomly. Just don't ask i don't really remember but it was a long distant call or something? At 2am in the morning like come on I'm not even awake at that time more over i shouldn't be able to make one unless i have that on my plan. So why am i being charged...? In the End: I AM FED UP D:< I am going to warn anyone i can. Primus is crappy.
Whatever you do please do not use Primus. I’ve been stuck with it for a few years and its horrible. The people are rude like who are we?! We are your true bosses considering that we pay for your service so you can get a job.

For the lazy ones (why not to get primus)
-It stops working a lot atleast once a day you will be randomly disconnected and it breaks down a lot for some odd reason

-Its VERY SLOW there is not difference between high speed and lite high speed internet except the cost

-It takes one week to change from lite to high speed internet?!! You already have the modem etc but why…?

-They need to cancel your lite high speed for a week or until you get a mail telling you to mail back your modem and then you still need to wait
There WAS NO MENTION of this when i called to change

-Suddenly there is an activation fee… 8D…
Right tell me why was there no mention of this on the phone. It was just like yup you pay blah blah amount as seen on the website. (I should have expected it but i didn’t think switching would need that…Maby I’m just baka)

-Are these people trained?!
It takes like three people to solve one issue on how to get my internet up and kicking. I keep getting sent back and forth. You’re suppose to be in tech oh you’re supposed to be in customer service. Why are you here you should be back in tech.
Me: -dead-

-I usually get fees randomly. Just don’t ask i don’t really remember but it was a long distant call or something? At 2am in the morning like come on I’m not even awake at that time more over i shouldn’t be able to make one unless i have that on my plan. So why am i being charged…?

In the End:

I AM FED UP D:<
I am going to warn anyone i can.

]]> By: James http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-11730 James Mon, 06 Dec 2010 14:39:15 +0000 http://bstewart23.com/blog/?p=21#comment-11730 We have both phone and internet service with Primus Canada. They are both down since last Friday morning. When we initially called, we were told that technician would come next day between 8am to 12noon. We waited, nobody showed up. Called Primus, the rep said she would follow up and call me back. There were no callback in 3 hours. I called them again, now they said technician would come before 4PM. Again, nobody came. Call again, the rep promised that the technician would come before the end of the day (9PM). No one showed up. After more than dozens calls and 4 days waiting, our phone line and internet service are still down. Primus Canada Sucks! F this company ! We have both phone and internet service with Primus Canada. They are both down since last Friday morning. When we initially called, we were told that technician would come next day between 8am to 12noon. We waited, nobody showed up. Called Primus, the rep said she would follow up and call me back. There were no callback in 3 hours. I called them again, now they said technician would come before 4PM. Again, nobody came. Call again, the rep promised that the technician would come before the end of the day (9PM). No one showed up. After more than dozens calls and 4 days waiting, our phone line and internet service are still down. Primus Canada Sucks! F this company !

]]> By: Driftingnfsc http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-11644 Driftingnfsc Wed, 25 Aug 2010 07:45:42 +0000 http://bstewart23.com/blog/?p=21#comment-11644 wow...i guess im not the only one who has problems... although i was lucky to get customer support that sorta understood me, it still took forever... i moved last year it took not one but 2 weeks to get internet transfered to another house. ok watever, we got internet after 4 hrs of calling. turns out, im only getting 1.2 mbps of the 5 im suppossed to get. internet is INCREDIBLY laggy (ping of 300+) i call them up, and they go like "yeah, the control centre/switching centre ur gconnected to is a little more than 5km away, and we are actually giving more voltage to u, according to caluclation, ur suppossed to be getting 800kbps at that range... (pause) well, heres what we can do, we can transfer u over to another control centre with only 1km of cabling, but its bell's control centre" i said ok thank u very much. he said that it would take 1 week to get internet running again. so i was technically suppssed to get internet august 26 2009. (i think) i wait a week, i get internet back...ITS EVEN CRAPIER THAN BEFORE!!! im getting 56kbps and i can only go on VERY few websites. like google, a few isp websites and thats about it. so i call them up, they go like it will take another week....believe september 2, i call them, they said another week, september 9 same deal...ecvept they say wait 2 weeks...i dont get my intenret until september 21!!!!! and the worst part about it all is that they charged me full for both months! furiated, they didnt do anything about it when i called...so i was like watever. (keep in mind, before i moved i have been using primus since 2002 i think) now i get 4.3 mbps of the 5 mbps (which was reduced from 6mbps at some unknown time) alright. now, i have fast internet and all, but its very choppy. i have no idea wats wrong. sometimes they decide to throttle my bandwidth down to 1mbps (happens too often) sometimes they disconnect us, we call them and they say we weren't connecting it right, when it was already connected properly...they basically blamed us for what they did. now, me being a gamer, i would like to play to have fun. but how can i have fun when my internet is so choppy it disconnects me from the server every now and then! reading the problems u guys have about canceling ur service and how they make u pay anyway, im a little frustrated. if they try making me pay, im not paying a dime! btw, whats a good isp that provides a solid connection. i need to switch from this hidious internet. (phone service isnt as bad. that had no problems so far.) wow…i guess im not the only one who has problems… although i was lucky to get customer support that sorta understood me, it still took forever…

i moved last year it took not one but 2 weeks to get internet transfered to another house. ok watever, we got internet after 4 hrs of calling. turns out, im only getting 1.2 mbps of the 5 im suppossed to get. internet is INCREDIBLY laggy (ping of 300+) i call them up, and they go like “yeah, the control centre/switching centre ur gconnected to is a little more than 5km away, and we are actually giving more voltage to u, according to caluclation, ur suppossed to be getting 800kbps at that range… (pause) well, heres what we can do, we can transfer u over to another control centre with only 1km of cabling, but its bell’s control centre” i said ok thank u very much. he said that it would take 1 week to get internet running again. so i was technically suppssed to get internet august 26 2009. (i think) i wait a week, i get internet back…ITS EVEN CRAPIER THAN BEFORE!!! im getting 56kbps and i can only go on VERY few websites. like google, a few isp websites and thats about it. so i call them up, they go like it will take another week….believe september 2, i call them, they said another week, september 9 same deal…ecvept they say wait 2 weeks…i dont get my intenret until september 21!!!!! and the worst part about it all is that they charged me full for both months! furiated, they didnt do anything about it when i called…so i was like watever. (keep in mind, before i moved i have been using primus since 2002 i think) now i get 4.3 mbps of the 5 mbps (which was reduced from 6mbps at some unknown time) alright. now, i have fast internet and all, but its very choppy. i have no idea wats wrong. sometimes they decide to throttle my bandwidth down to 1mbps (happens too often) sometimes they disconnect us, we call them and they say we weren’t connecting it right, when it was already connected properly…they basically blamed us for what they did. now, me being a gamer, i would like to play to have fun. but how can i have fun when my internet is so choppy it disconnects me from the server every now and then!

reading the problems u guys have about canceling ur service and how they make u pay anyway, im a little frustrated. if they try making me pay, im not paying a dime!

btw, whats a good isp that provides a solid connection. i need to switch from this hidious internet. (phone service isnt as bad. that had no problems so far.)

]]> By: Harry http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-11604 Harry Wed, 07 Jul 2010 19:42:12 +0000 http://bstewart23.com/blog/?p=21#comment-11604 Hello; here is a great one for you that may be or have a handicap, oh I am supposed to call this special needs now, sorry... PRIMUS- REQUIRES A LETTER FROM YOUR DOCTOR FOR YOUR HUMAN RIGHTS DISCOUNTS??? THIS IS I AM AFRAID A HUMAN RIGHTS VIOLATION!!! SIMPLE AND PLAIN. i FOR ONE AM IN NO WAY ALLOWING MY PERSONAL MEDICAL INFORMATION TO GO SIT IN SOME COMPANIES FILING CABINETS FOR ANYONE TO LOOK AT WHO DESIRES TOO??? QUESTION IS ARE YOU GOING TO STAND UP AND TAKE ACTION!!! ARE YOU GOING TO SAY NO, THAT ENOUGH IS ENOUGH!!! I FOR ONE AM SICK AND TIRED OF HEARING THE SAME OLD EXCUSE OF COMPANY POLICY AND WILL NOT STAND FOR THAT WORN OUT RAG OF AN EXCUSE ANY MORE!!! STAND UP FOR YOUR INDIVIDUAL RIGHTS!!! STAND UP FOR YOUR PRIDE!!! STAND UP FOR YOUR SELF!!! BEST WISHES SINCERELY HARRY Hello;
here is a great one for you that may be or have a handicap, oh I am supposed to call this special needs now, sorry…

PRIMUS- REQUIRES A LETTER FROM YOUR DOCTOR FOR YOUR HUMAN RIGHTS DISCOUNTS???
THIS IS I AM AFRAID A HUMAN RIGHTS VIOLATION!!! SIMPLE AND PLAIN.
i FOR ONE AM IN NO WAY ALLOWING MY PERSONAL MEDICAL INFORMATION TO GO SIT IN SOME COMPANIES FILING CABINETS FOR ANYONE TO LOOK AT WHO DESIRES TOO???

QUESTION IS ARE YOU GOING TO STAND UP AND TAKE ACTION!!!
ARE YOU GOING TO SAY NO, THAT ENOUGH IS ENOUGH!!!
I FOR ONE AM SICK AND TIRED OF HEARING THE SAME OLD EXCUSE OF COMPANY POLICY AND WILL NOT STAND FOR THAT WORN OUT RAG OF AN EXCUSE ANY MORE!!!

STAND UP FOR YOUR INDIVIDUAL RIGHTS!!!
STAND UP FOR YOUR PRIDE!!!
STAND UP FOR YOUR SELF!!!

BEST WISHES
SINCERELY HARRY

]]> By: Cody http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-11346 Cody Sat, 14 Nov 2009 00:10:36 +0000 http://bstewart23.com/blog/?p=21#comment-11346 K primus is shit.. heres the story.. 2008. My modem fucked up randomly, took them 1 month to fix it wdf 1 month? idiots much. Now 2009, My modem works all lights are on, BUT INTERNET DOESNT WORK, i call them up im like, why aint my interent working? all lights are on the damn modem. and some indian fucker says TO LOGIN WITH MY PASS AND USER ON 192.168.*.*** I do that still doesnt work, Then he shuts the phone on me, Well then, im moving to shaw, and im not paying there bills no matter what, They wont let me cancle it since its under my dead wife, So They can suck on it, im not paying for shit. Gg primus, your company sucks, a bunch of kids can overwhlem it. K primus is shit..
heres the story..

2008. My modem fucked up randomly, took them 1 month to fix it wdf 1 month? idiots much.
Now 2009,
My modem works all lights are on, BUT INTERNET DOESNT WORK, i call them up im like, why aint my interent working? all lights are on the damn modem. and some indian fucker says TO LOGIN WITH MY PASS AND USER ON 192.168.*.***
I do that still doesnt work, Then he shuts the phone on me,
Well then, im moving to shaw, and im not paying there bills no matter what, They wont let me cancle it since its under my dead wife, So They can suck on it, im not paying for shit. Gg primus, your company sucks, a bunch of kids can overwhlem it.

]]> By: Liz http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-11287 Liz Fri, 16 Oct 2009 19:12:57 +0000 http://bstewart23.com/blog/?p=21#comment-11287 I needed a phone line for a short while and signed up to Primus local phone. When I did so, I made sure to read ALL the fine print which stated a cancellation fee would be applied if I cancelled prior to 6 months. To my surprise, when I called to cancel my service 7 months later, I was told that I had signed up for a term of ONE YEAR and that they'd charge me a cancellation fee of $60. I looked at the Terms of Use on their website, but they had changed. Still, there was nothing about a "one year" contract anywhere or a $60 fee. The people I spoke to at Primus told me they simply wouldn't cancel the service unless I paid the fee, even though there was no contract between us stating a specific term or any specific fees. In the end, I decided to pay and be done with it. NEVER again Primus!!! I can't believe they have an A+ rating with the BBB!!! I needed a phone line for a short while and signed up to Primus local phone. When I did so, I made sure to read ALL the fine print which stated a cancellation fee would be applied if I cancelled prior to 6 months. To my surprise, when I called to cancel my service 7 months later, I was told that I had signed up for a term of ONE YEAR and that they’d charge me a cancellation fee of $60. I looked at the Terms of Use on their website, but they had changed. Still, there was nothing about a “one year” contract anywhere or a $60 fee. The people I spoke to at Primus told me they simply wouldn’t cancel the service unless I paid the fee, even though there was no contract between us stating a specific term or any specific fees. In the end, I decided to pay and be done with it. NEVER again Primus!!! I can’t believe they have an A+ rating with the BBB!!!

]]> By: Raymond http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-11209 Raymond Mon, 28 Sep 2009 20:40:11 +0000 http://bstewart23.com/blog/?p=21#comment-11209 Well, I went to Primus. I told them over the phone that I wanted their service and I wanted to be billed at the end of the month. I wanted the Telephone internet bundle. We agreed to everything - I can't really understand contracts so I have to take peoples word for what I'm agreeing too. I also can't aford a lawyer to read over every document. The set-up was long and a bit complex but that was ok because in the long run I'll save. It took months for people to be able to call 100% of the time. At first only about half of the calls got through. But eventually things worked out. Here is what I have a problem with. They told me that they would bill me at the end of the month and they billed me on the 20th. For me the end of the month is the 29, 30 or the 31. For me the 20th is the middle of the month. The first billing caught me by suprize and bounced. They bank charges a 40 dollar fee and primus charges a fee as well. Well, one bounced transaction leads to another, as a consequence of the 40 dollar bank fee. So a cascade of bounced transactions ensues which I have to pay for ... including primus. OUCH. So I pay everyone off and straighten matters out. I call primus and they tell me that the 20th is their normal billing date, so I end up paying them the penality. I feel that I have been defrauded, that I have been lied to, but can't quit primus because then I would have to pay another 100 dollar penality. From that point forward I placed money into my account on the 19th. This is out of step with my other billing practices but ok. A year goes by. They decide to bill me on the 18th. I put the money in on the 19th none the wiser. Their billing bounces but I don't notice. The next month they bill me on the 17th. I put the money into my account on the 19th. Amazingly, in both these instances a bounceing cascade of transactions gone wrong did not occur. By pure dumb luck I just had enough money in at the right time to prevent that from happening. Then on Sept 24, 2009 the phone didn't work. The phone said to press the * button to talk to primus. So I did that and asked what was wrong. They said that my account hadn't been paid for the last two months. I said, "that's strange, I put the money into the acount, I'll look into it and get back to you." I looked into it with the above results. I phoned primus and asked why they had changed the billing dates. A woman who identified herself as Jo-Anna (with an indian accent) stated that it was the normal billing practice because the the last month had 31 days. (I knew this to be a lie as my April billing was on the 20th and March has 31 days.) I asked where she was located and she said Ontario. I asked her if primus had any offices in Ottawa and she said I don't know. (The only office that I know that they have is in Ottawa). I plan on going out to that office soon but I'm presently unhappy with their service. The bank fees on the 3 bounced Primus transactions alone cost $120 dollars. Plus Primus want to charge a fee. Plus the nightmare from the first cascade of bounced transactions. The Primus Management Philosophy states that they have a savings to service level that is second to none. Presently, I'm paying far more for less service and they are messing with my bank account without my permission. I consider it fraud. Well, I went to Primus. I told them over the phone that I wanted their service and I wanted to be billed at the end of the month. I wanted the Telephone internet bundle. We agreed to everything – I can’t really understand contracts so I have to take peoples word for what I’m agreeing too. I also can’t aford a lawyer to read over every document. The set-up was long and a bit complex but that was ok because in the long run I’ll save. It took months for people to be able to call 100% of the time. At first only about half of the calls got through. But eventually things worked out. Here is what I have a problem with. They told me that they would bill me at the end of the month and they billed me on the 20th. For me the end of the month is the 29, 30 or the 31. For me the 20th is the middle of the month. The first billing caught me by suprize and bounced. They bank charges a 40 dollar fee and primus charges a fee as well. Well, one bounced transaction leads to another, as a consequence of the 40 dollar bank fee. So a cascade of bounced transactions ensues which I have to pay for … including primus. OUCH. So I pay everyone off and straighten matters out. I call primus and they tell me that the 20th is their normal billing date, so I end up paying them the penality. I feel that I have been defrauded, that I have been lied to, but can’t quit primus because then I would have to pay another 100 dollar penality. From that point forward I placed money into my account on the 19th. This is out of step with my other billing practices but ok. A year goes by. They decide to bill me on the 18th. I put the money in on the 19th none the wiser. Their billing bounces but I don’t notice. The next month they bill me on the 17th. I put the money into my account on the 19th. Amazingly, in both these instances a bounceing cascade of transactions gone wrong did not occur. By pure dumb luck I just had enough money in at the right time to prevent that from happening. Then on Sept 24, 2009 the phone didn’t work. The phone said to press the * button to talk to primus. So I did that and asked what was wrong. They said that my account hadn’t been paid for the last two months. I said, “that’s strange, I put the money into the acount, I’ll look into it and get back to you.” I looked into it with the above results. I phoned primus and asked why they had changed the billing dates. A woman who identified herself as Jo-Anna (with an indian accent) stated that it was the normal billing practice because the the last month had 31 days. (I knew this to be a lie as my April billing was on the 20th and March has 31 days.) I asked where she was located and she said Ontario. I asked her if primus had any offices in Ottawa and she said I don’t know. (The only office that I know that they have is in Ottawa). I plan on going out to that office soon but I’m presently unhappy with their service. The bank fees on the 3 bounced Primus transactions alone cost $120 dollars. Plus Primus want to charge a fee. Plus the nightmare from the first cascade of bounced transactions. The Primus Management Philosophy states that they have a savings to service level that is second to none. Presently, I’m paying far more for less service and they are messing with my bank account without my permission. I consider it fraud.

]]> By: Deb http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-10455 Deb Thu, 25 Jun 2009 22:17:09 +0000 http://bstewart23.com/blog/?p=21#comment-10455 I have to say I have had talk broadband for about 6 years and I love the product and their support has been great - Shaw can't even touch my $29.95 plus tax with unlimited local and longdistance calls.... I must admit I cancelled my cell service after the first year......... best of luck all..... I have to say I have had talk broadband for about 6 years and I love the product and their support has been great – Shaw can’t even touch my $29.95 plus tax with unlimited local and longdistance calls…. I must admit I cancelled my cell service after the first year……… best of luck all…..

]]> By: Kevin E. http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-10425 Kevin E. Wed, 24 Jun 2009 14:11:47 +0000 http://bstewart23.com/blog/?p=21#comment-10425 I had home phone service for about 9 years and I recently cancelled and switched to Rogers after giving Primus an opportunity to be competitive in their pricing (which they declined -- how's that for customer loyalty). I paid my last service bill but, to my surprise, the following month I received a $40 cancellation fee invoice. I had been under no contract and a review of the home phone service agreement that was posted online makes no mention of cancellation fees when cancelling their service (they do reference the possibility for cancellation fees when switching from another service *to* Primus). A quick call to the office of the president (number is referenced already in someone elses post) and they credited it back without argument. They did, however, want to know where I got the number from. I just told them I've had it for a while (which I have) and that I know that the front-line CSRs aren't empowered to deal with such issues. And then there's the $0.50 paper invoicing charge for 2 pieces of paper. I can print photos for less! I had home phone service for about 9 years and I recently cancelled and switched to Rogers after giving Primus an opportunity to be competitive in their pricing (which they declined — how’s that for customer loyalty). I paid my last service bill but, to my surprise, the following month I received a $40 cancellation fee invoice. I had been under no contract and a review of the home phone service agreement that was posted online makes no mention of cancellation fees when cancelling their service (they do reference the possibility for cancellation fees when switching from another service *to* Primus).

A quick call to the office of the president (number is referenced already in someone elses post) and they credited it back without argument. They did, however, want to know where I got the number from. I just told them I’ve had it for a while (which I have) and that I know that the front-line CSRs aren’t empowered to deal with such issues.

And then there’s the $0.50 paper invoicing charge for 2 pieces of paper. I can print photos for less!

]]> By: George http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-10416 George Tue, 23 Jun 2009 19:29:05 +0000 http://bstewart23.com/blog/?p=21#comment-10416 I used to have Primus/Wintel internet and then I cancelled in February. I returned the modem, cable, and power supply. Heck, I even mentioned it to them that I still had these three items because I did not want them. This was in March. My last credit card statement showed a May 28 charge of $8.15. I called Primus and asked them what this is all about. They told me that it is a handling charge. HANDLING CHARGE!? You pay a handling charge when something is mailed to you, not the other way around! I used to have Primus/Wintel internet and then I cancelled in February. I returned the modem, cable, and power supply. Heck, I even mentioned it to them that I still had these three items because I did not want them. This was in March. My last credit card statement showed a May 28 charge of $8.15. I called Primus and asked them what this is all about. They told me that it is a handling charge. HANDLING CHARGE!? You pay a handling charge when something is mailed to you, not the other way around!

]]> By: Karl S http://bstewart23.com/blog/2006/04/28/primus-sucks-a-happy-ending-update/comment-page-2/#comment-10356 Karl S Fri, 19 Jun 2009 16:24:05 +0000 http://bstewart23.com/blog/?p=21#comment-10356 I had ordered Primus high speed and they told me that i would have 30 days to cancel. Since i didn't have a line i got them to bundle it with the service. After Weeks of fighting with them that service was not working. (I paid for 5 megs and got 1 megs instead) I told i had enough and cancelling the service. I spoke to them for over 3 hours trying to cancel my account completly. They wouldn't cancel my phone because the line was installed before the internet and it's start date was a whole week difference. Note... they screwed during the installation of the DSL and i had to wait 2 weeks before they even installed it. I told them to make note of this error and they CSR said she would (obvisouly she didn't). Any how finnally was able to talk to a manager and they cancelled my service with out termination fee. 2 month after this happen i get a bill saying that they took the cancellation fee out of my account. I called them again and they said there was no mention of this manager notes. To WHOM is planning at looking at Primus for any type of Service. I suggest you look else where unless you like screwing around for hours talking to these idiots at primus. I had ordered Primus high speed and they told me that i would have 30 days to cancel. Since i didn’t have a line i got them to bundle it with the service. After Weeks of fighting with them that service was not working. (I paid for 5 megs and got 1 megs instead) I told i had enough and cancelling the service. I spoke to them for over 3 hours trying to cancel my account completly. They wouldn’t cancel my phone because the line was installed before the internet and it’s start date was a whole week difference. Note… they screwed during the installation of the DSL and i had to wait 2 weeks before they even installed it. I told them to make note of this error and they CSR said she would (obvisouly she didn’t).

Any how finnally was able to talk to a manager and they cancelled my service with out termination fee. 2 month after this happen i get a bill saying that they took the cancellation fee out of my account. I called them again and they said there was no mention of this manager notes.

To WHOM is planning at looking at Primus for any type of Service. I suggest you look else where unless you like screwing around for hours talking to these idiots at primus.

]]>