Of course, the only possible vindication for my rude and bizarrely customer-hostile experience with Primus Canada and their TalkBroadband product would be, oh, I dunno, maybe some sort of apologetic response from Primus' Customer Service department, if not the immediate acceptance of my service request.
Hah! As if. Though I did receive automated email responses from my multiple complaints — "we have received your message and it should [huh?] be addressed, in the order in which it was received" — I have yet to actually have anything addressed at all. No calls, no emails, nuthin'.
It turns out that the happy ending to this story is that Primus' main competitor in this market, Vonage, had me up and running with a VoIP telephone service three days after my order was placed. Actually, it would have been two days had I been home to receive the equipment. I'm very pleased with the product and the Customer Support person with whom I spoke — though I really didn't have to — was helpful and exceedingly cheery.
In other Fuck-You-Primus news, it looks like one of my neighbours has had a similarly-crappy experience with Primus Canada:
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