Comments on: Primus: The Exact Opposite of Customer Service http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/ This. That. No Other. Sat, 22 Nov 2008 21:14:17 +0000 http://wordpress.org/?v=2.6.3 By: Angela http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-6422 Angela Thu, 06 Nov 2008 00:04:19 +0000 http://bstewart23.com/blog/?p=20#comment-6422 Primus Canada has customers on ignore once they get your credit card #! I have wasted at least 6 hours of my life on hold with Primus Canada. I have been a long distance customer for 12 years but ever since I ordered home phone and DSL - they have fallen apart. I order DSL at least 2-3 months ago and still don't have it. I have ordered it 3 times, spoke with a cutomer service mgr which was a bigger waste of my time and have not been able to talk to one 2 other times. I can't even get a hold of anyone to cancel the friggin' order. It's hard to believe but even BEll Canada has better customer service. Primus Canada has customers on ignore once they get your credit card #!

I have wasted at least 6 hours of my life on hold with Primus Canada. I have been a long distance customer for 12 years but ever since I ordered home phone and DSL - they have fallen apart. I order DSL at least 2-3 months ago and still don’t have it. I have ordered it 3 times, spoke with a cutomer service mgr which was a bigger waste of my time and have not been able to talk to one 2 other times. I can’t even get a hold of anyone to cancel the friggin’ order. It’s hard to believe but even BEll Canada has better customer service.

]]> By: Paul http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-5743 Paul Mon, 29 Sep 2008 18:48:20 +0000 http://bstewart23.com/blog/?p=20#comment-5743 Primus gave me BRUTAL customer support. God, they're awful... I've moved my ISP to Teksavvy at my work. Great customer service, reliable connection. Will be moving home connection, too. I've set up VOIP with Callcentric. Testing it with software phone, so far so good. Shout out to dorian at MetaFilter for his tips. Primus gave me BRUTAL customer support. God, they’re awful… I’ve moved my ISP to Teksavvy at my work. Great customer service, reliable connection. Will be moving home connection, too. I’ve set up VOIP with Callcentric. Testing it with software phone, so far so good. Shout out to dorian at MetaFilter for his tips.

]]> By: Muaddubby http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-4977 Muaddubby Fri, 25 Jul 2008 13:32:04 +0000 http://bstewart23.com/blog/?p=20#comment-4977 For anyone interested in filing a formal complaint against these losers, the CRTC does not regulate them, but they did give me the phone number for the Office Of The President at Primus Canada. Their number is (800) 957 1177. You can also leave a complaint at the Commisioner for complaints for telecommunications services at (888) 221 1687 or www.ccts-cprst.ca. For anyone interested in filing a formal complaint against these losers, the CRTC does not regulate them, but they did give me the phone number for the Office Of The President at Primus Canada. Their number is (800) 957 1177. You can also leave a complaint at the Commisioner for complaints for telecommunications services at (888) 221 1687 or http://www.ccts-cprst.ca.

]]> By: Dave http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-4569 Dave Sat, 05 Jul 2008 00:43:57 +0000 http://bstewart23.com/blog/?p=20#comment-4569 I wish I'd read this before signing on with Primus. My friends said it was the best company around for internet service. So, I signed up. I told them to send all communication to my roommate, as I would be out of the province for four months. They didn't. I had to petition Canada Post to let my roommate receive all my mail. It took *only* 1.5 months to receive the modem. The telephone service was connected after *only* .5 months. They told us we couldn't have dry-loop, which is why we had to have the telephone service. Then, it turns out they programmed the modem for the wrong platform. They had to petition Bell to do a hot-line programming on the modem, then transfer the network in Bell's systems, taking us from 7Mbit to 5Mbit without changing our monthly recurring charges--not what we signed on for. Then, they told us that we had to give them 30 days notice to disconnect our internet. In the meantime, we weren't able to get any other provider because our Circuit ID Number was already in use by another company. So, now that the 30 days has passed, we've received two bills from them for two months of telephone, internet, and a modem fee. I've managed to get them to waive the internet fees and the modem fee will be waived when the modem returns, unless I was lied to again. But, we can't disconnect the phone without going to porting to another company AND paying a $40.00 early-termination fee. Who do we contact about this shitty service? There must be someone we can contact to make them comply to decency standards and not break the law by breaking their own contracts and charging us for it. I wish I’d read this before signing on with Primus. My friends said it was the best company around for internet service. So, I signed up.

I told them to send all communication to my roommate, as I would be out of the province for four months. They didn’t. I had to petition Canada Post to let my roommate receive all my mail. It took *only* 1.5 months to receive the modem. The telephone service was connected after *only* .5 months. They told us we couldn’t have dry-loop, which is why we had to have the telephone service.

Then, it turns out they programmed the modem for the wrong platform. They had to petition Bell to do a hot-line programming on the modem, then transfer the network in Bell’s systems, taking us from 7Mbit to 5Mbit without changing our monthly recurring charges–not what we signed on for. Then, they told us that we had to give them 30 days notice to disconnect our internet. In the meantime, we weren’t able to get any other provider because our Circuit ID Number was already in use by another company.

So, now that the 30 days has passed, we’ve received two bills from them for two months of telephone, internet, and a modem fee. I’ve managed to get them to waive the internet fees and the modem fee will be waived when the modem returns, unless I was lied to again. But, we can’t disconnect the phone without going to porting to another company AND paying a $40.00 early-termination fee.

Who do we contact about this shitty service? There must be someone we can contact to make them comply to decency standards and not break the law by breaking their own contracts and charging us for it.

]]> By: Wade http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-863 Wade Fri, 21 Sep 2007 23:19:31 +0000 http://bstewart23.com/blog/?p=20#comment-863 We decided to make the move to primus. Very easy to get set up..... then Came the day we bought a new house in a new province. We called Primas to cancel, just like we called all our providers to either move service or cancel. The rep we spoke too was is a hurry and assured us that we did not need to do anything. we were told that when we cancelled to phone the Long distance package would cancel automatically. We had also switched Banks (no TD in our new home) and credit card providers (better rate and linked to our new account) and so we asked that they do not try to bill our old CC account, and send us our final bill to our new address. We were assured that all was well and went on to worry about the 1000 other things you need to deal with during a major life change such as this. Time goes by and moves on and 2 months later we get our first bill from primus. In it they show a previous Account Summery of 24.32 for a bill we never received. then the real fun part.. the new charges 9.18 monthly recurring charge for 08/08-08/21... but wait... we did not even have a phone line at the time as it was cancelled as of 07/31??? then a 25.00 NSF charge because they charged the card we told them not to for a bill we never received! then TAX for the new charges but PST for Saskatchewan were we have NEVER HAD PRIMUS!!!!! Total new and incorrect Charges 35.19. What a shock. But that’s OK mistakes happen, all we need to do is call and they will fix it and send us a proper correct bill right? So here is were we learn what Primus calls customer service. We call the number on t he bill and the machine wants a phone number. then tells us the number we entered is invalid, then the same for an account number. after about 2 minutes of repeatedly hitting the 0 key we are finally put through to a "customer service rep" Slyvin who was short with us and rude finally agreed that our bill should be 18.65 for service up to July 31. We then asked him to send us a final statement for our records, with this amount showing, because we have dealt with a rep before that did not do what he said he would do, and we do not want to blindly pay an amount without seeing what the charges are for. He then told us that there would be a 25.00 "reprinting service charge" we told him that we feel we have a legal right to a honest and accurate bill, and that we NEVER received a bill with any of these charges outlined. Sylvin would not budge. He insisted that we just pay the 18.65 and get no proof of the charges or that the account is in fact closed. We asked to speak with a supervisor. and this made Sylvin MAD. he told us that if he transferred us to a supervisor, they WILL NOT remove the 25.00 NSF, and that only he can do that, and No one will remove the fee for the statement. To say the least it sounded odd that his superior had less authority than him in these matters, and so we pressed him to talk to a supervisor. Obviously upset he told us he would see if one was available and put us on hold. 5 minutes pass then 6 then 7. and we decide that he is either coaching the person we are about to talk to or has simply dropped us into a void to punish us as a part of his strong arm technique. So we hung up and called back... press the 0 key 20 times, and immediately insist on speaking to a supervisor (this took some persistence, but we just kept saying "No please just transfer me"). He places us on hold and not 30 seconds later we have a "supervisor" Jennifer listens to our story and then for some reason tries to explain to us that the 18.65 will be credited to the bill and that we need to pay the other portion around 40.00 ...WHAT??? she has clearly skimmed the notes from Sylvin and really messed it up now. Why is it that a Supervisor can’t read or understand these primus charges. We got into a heated argument with her and it took forever to get this half wit to realize what should be clear and simple to see for an person in her position. So she then insists that we simply pay the last bill. the one we never received. We tell her we would be happy to pay this bill if she would send it out so we can see the break down of the charges (because we know that we are being charged up to the 08/07 on it and know that it is also not accurate) She then tells us that we must pay the same 25.00 "reprint fee" just to have a break down of the charges we owe. I am confident that 18.65 is the correct and accurate amount not 24.32 ... and I would hate myself for giving in and paying 1 cent more than I owe. This is clearly misleading and a form of fraud as far as I am concerned. just imagine how many people just pay the bill and don’t ask questions. the incorrect charges on this account amount to more money that all the correct charges since we had the service connected! Why is this SO hard?? we are not asking for a break! we just want them to do the RIGHT THING!!!! I am scared to pay this bill. I don’t think it will ever end! We decided to make the move to primus. Very easy to get set up….. then Came the day we bought a new house in a new province. We called Primas to cancel, just like we called all our providers to either move service or cancel. The rep we spoke too was is a hurry and assured us that we did not need to do anything. we were told that when we cancelled to phone the Long distance package would cancel automatically. We had also switched Banks (no TD in our new home) and credit card providers (better rate and linked to our new account) and so we asked that they do not try to bill our old CC account, and send us our final bill to our new address. We were assured that all was well and went on to worry about the 1000 other things you need to deal with during a major life change such as this. Time goes by and moves on and 2 months later we get our first bill from primus. In it they show a previous Account Summery of 24.32 for a bill we never received. then the real fun part.. the new charges 9.18 monthly recurring charge for 08/08-08/21… but wait… we did not even have a phone line at the time as it was cancelled as of 07/31??? then a 25.00 NSF charge because they charged the card we told them not to for a bill we never received! then TAX for the new charges but PST for Saskatchewan were we have NEVER HAD PRIMUS!!!!! Total new and incorrect Charges 35.19. What a shock. But that’s OK mistakes happen, all we need to do is call and they will fix it and send us a proper correct bill right? So here is were we learn what Primus calls customer service. We call the number on t he bill and the machine wants a phone number. then tells us the number we entered is invalid, then the same for an account number. after about 2 minutes of repeatedly hitting the 0 key we are finally put through to a “customer service rep” Slyvin who was short with us and rude finally agreed that our bill should be 18.65 for service up to July 31. We then asked him to send us a final statement for our records, with this amount showing, because we have dealt with a rep before that did not do what he said he would do, and we do not want to blindly pay an amount without seeing what the charges are for. He then told us that there would be a 25.00 “reprinting service charge” we told him that we feel we have a legal right to a honest and accurate bill, and that we NEVER received a bill with any of these charges outlined. Sylvin would not budge. He insisted that we just pay the 18.65 and get no proof of the charges or that the account is in fact closed. We asked to speak with a supervisor. and this made Sylvin MAD. he told us that if he transferred us to a supervisor, they WILL NOT remove the 25.00 NSF, and that only he can do that, and No one will remove the fee for the statement. To say the least it sounded odd that his superior had less authority than him in these matters, and so we pressed him to talk to a supervisor. Obviously upset he told us he would see if one was available and put us on hold. 5 minutes pass then 6 then 7. and we decide that he is either coaching the person we are about to talk to or has simply dropped us into a void to punish us as a part of his strong arm technique. So we hung up and called back… press the 0 key 20 times, and immediately insist on speaking to a supervisor (this took some persistence, but we just kept saying “No please just transfer me”). He places us on hold and not 30 seconds later we have a “supervisor” Jennifer listens to our story and then for some reason tries to explain to us that the 18.65 will be credited to the bill and that we need to pay the other portion around 40.00 …WHAT??? she has clearly skimmed the notes from Sylvin and really messed it up now. Why is it that a Supervisor can’t read or understand these primus charges. We got into a heated argument with her and it took forever to get this half wit to realize what should be clear and simple to see for an person in her position. So she then insists that we simply pay the last bill. the one we never received. We tell her we would be happy to pay this bill if she would send it out so we can see the break down of the charges (because we know that we are being charged up to the 08/07 on it and know that it is also not accurate) She then tells us that we must pay the same 25.00 “reprint fee” just to have a break down of the charges we owe. I am confident that 18.65 is the correct and accurate amount not 24.32 … and I would hate myself for giving in and paying 1 cent more than I owe. This is clearly misleading and a form of fraud as far as I am concerned. just imagine how many people just pay the bill and don’t ask questions. the incorrect charges on this account amount to more money that all the correct charges since we had the service connected! Why is this SO hard?? we are not asking for a break! we just want them to do the RIGHT THING!!!! I am scared to pay this bill. I don’t think it will ever end!

]]> By: Doug http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-852 Doug Tue, 18 Sep 2007 21:25:58 +0000 http://bstewart23.com/blog/?p=20#comment-852 After being moderately satisfied with Primus for the past two years, I am now trying to disentangle myself from them. UGH. When I got TBB the whole deal was pretty good - cheap, unlimited long distance, all the features... And it worked pretty well during the first year too. And then the service interruptions. At one point, I was without a phone for over a month, which is when I became well acquainted with Skype. At another point, calls kept dropping every 5 minutes. Sept 06 to Apr 07 was simply hell with Primus. So anyway, I move to California and decide to cut off my service. I call Primus in May to cancel, and to change my address. They're supposed to send out a return package. I said that I could return it on my own, but they INSISTED. Okay, I thought.... I was to have the return pkg sent to my NS address (my family home). Two months later, they still never sent it, and tried to debit my account for $166.94. I didn't have it, so the debit bounced, resulting in a $35 NSF. They gave me no warning that they were going to debit, either. So I called Primus, and it turns out that they NEVER changed my address and the return pkg was sent to London, Ontario And I distinctly remember changing my address because the person on the other end had a hard time getting his computer to accept "Bridgewater" in the city field. Finally, I get the return pkg. They want everything back. The portal, the adapter, the instruction manual, the telephone cord and the ethernet cable. I can easily replace the last two, but who the hell would still have the instruction manual and original box after two years? Anyway, I will never deal with Primus again. After being moderately satisfied with Primus for the past two years, I am now trying to disentangle myself from them. UGH. When I got TBB the whole deal was pretty good - cheap, unlimited long distance, all the features… And it worked pretty well during the first year too. And then the service interruptions. At one point, I was without a phone for over a month, which is when I became well acquainted with Skype. At another point, calls kept dropping every 5 minutes. Sept 06 to Apr 07 was simply hell with Primus.

So anyway, I move to California and decide to cut off my service. I call Primus in May to cancel, and to change my address. They’re supposed to send out a return package. I said that I could return it on my own, but they INSISTED. Okay, I thought…. I was to have the return pkg sent to my NS address (my family home). Two months later, they still never sent it, and tried to debit my account for $166.94. I didn’t have it, so the debit bounced, resulting in a $35 NSF. They gave me no warning that they were going to debit, either. So I called Primus, and it turns out that they NEVER changed my address and the return pkg was sent to London, Ontario And I distinctly remember changing my address because the person on the other end had a hard time getting his computer to accept “Bridgewater” in the city field.

Finally, I get the return pkg. They want everything back. The portal, the adapter, the instruction manual, the telephone cord and the ethernet cable. I can easily replace the last two, but who the hell would still have the instruction manual and original box after two years?

Anyway, I will never deal with Primus again.

]]> By: Nagib http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-830 Nagib Thu, 06 Sep 2007 05:02:02 +0000 http://bstewart23.com/blog/?p=20#comment-830 Here's my Long Distance Nightmare with Primus: Was a subscriber to Primus long distance. Cancelled in Aug/07. We were on the My Country plan, which Primus does not offer anymore. They have a new International Plan with much better rates then the My Country plan. To make a long story short, we had a guest over that made long distance calls and racked up a $400 bill in less than a month which would have only cost $45 on the new plan. We asked why they didn’t switch us to the new plan, Primus responded that is not their policy. It is up to the customer to continously poll their web-site and find out what is the best available plan. I argued that since the My Country plan is no longer available, that we should be charged at the new Lower plan rates. Primus’ position is that they can’t make any changes and we owe them the full amount. As a result we’ve switched to Shaw, who incidently do not charge the $4.95 a month system admin fee, and have low long distance rates. I’m happy not to have to deal with the incredibly long wait times with Primus Customer “care” and the incomptence of their staff. Good riddance! Please support my complaint here: http://thesqueakywheel.com/complaints/2007/AUG/complaint17136.cfm Or launch your own... Here’s my Long Distance Nightmare with Primus:

Was a subscriber to Primus long distance. Cancelled in Aug/07. We were on the My Country plan, which Primus does not offer anymore. They have a new International Plan with much better rates then the My Country plan. To make a long story short, we had a guest over that made long distance calls and racked up a $400 bill in less than a month which would have only cost $45 on the new plan. We asked why they didn’t switch us to the new plan, Primus responded that is not their policy. It is up to the customer to continously poll their web-site and find out what is the best available plan. I argued that since the My Country plan is no longer available, that we should be charged at the new Lower plan rates. Primus’ position is that they can’t make any changes and we owe them the full amount. As a result we’ve switched to Shaw, who incidently do not charge the $4.95 a month system admin fee, and have low long distance rates. I’m happy not to have to deal with the incredibly long wait times with Primus Customer “care” and the incomptence of their staff. Good riddance!

Please support my complaint here:

http://thesqueakywheel.com/complaints/2007/AUG/complaint17136.cfm

Or launch your own…

]]> By: Jason Spaceman http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-672 Jason Spaceman Mon, 30 Jul 2007 03:37:40 +0000 http://bstewart23.com/blog/?p=20#comment-672 Thanks for the heads up. I'm moving to a new place soon and I'm considering getting VOIP instead of a regular phone line. I considered Primus, but after reading about how terrible their customer service is I think I'll go with Vonage instead. Thanks for the heads up. I’m moving to a new place soon and I’m considering getting VOIP instead of a regular phone line. I considered Primus, but after reading about how terrible their customer service is I think I’ll go with Vonage instead.

]]> By: john kennedy http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-632 john kennedy Sat, 14 Jul 2007 00:37:43 +0000 http://bstewart23.com/blog/?p=20#comment-632 Yeah, it's me again. I made the mistake of giving them that $250 deposit and their representatives in Calcutta or thereabouts gave me the run around when I tried to get it back. Anyway, I am still waiting but I am out of work right now and have an unusual amount of free time-I am not averse to giving them some free publicity with a placard on a street corner if it comes to that. This kind of thing is usually called robbery but I suppose if you are a big faceless greedy company out to make a quick buck then it is called business? Yeah, it’s me again. I made the mistake of giving them that $250 deposit and their representatives in Calcutta or thereabouts gave me the run around when I tried to get it back. Anyway, I am still waiting but I am out of work right now and have an unusual amount of free time-I am not averse to giving them some free publicity with a placard on a street corner if it comes to that. This kind of thing is usually called robbery but I suppose if you are a big faceless greedy company out to make a quick buck then it is called business?

]]> By: john kennedy http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-18 john kennedy Fri, 25 May 2007 01:04:39 +0000 http://bstewart23.com/blog/?p=20#comment-18 hello, hello,

]]> By: mike http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-26 mike Mon, 26 Feb 2007 02:29:43 +0000 http://bstewart23.com/blog/?p=20#comment-26 RE:robert shuttleworth i also have had a bad experience with primus dsl. the speed beats the shit out of bell sympatico but i can't stay connected for any amount of time. now i can (kinda) understand it dropping when im doing heavy p2p but when im talking to 1 person on msn and it drops 7 times in a span of 5 minutes? wtf? RE:robert shuttleworth

i also have had a bad experience with primus dsl. the speed beats the shit out of bell sympatico but i can’t stay connected for any amount of time. now i can (kinda) understand it dropping when im doing heavy p2p but when im talking to 1 person on msn and it drops 7 times in a span of 5 minutes? wtf?

]]> By: Primus Canada Sucks Redux « bstewart23 http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-9 Primus Canada Sucks Redux « bstewart23 Wed, 04 Oct 2006 01:44:38 +0000 http://bstewart23.com/blog/?p=20#comment-9 [...] Is sending me promotional material a passive-aggressive retaliation for my online badmouthing of their unending stupidity? (Eminently searchable, by the way, as this blog’s referral reports clearly indicate, but you can read about it directly here and here) [...] [...] Is sending me promotional material a passive-aggressive retaliation for my online badmouthing of their unending stupidity? (Eminently searchable, by the way, as this blog’s referral reports clearly indicate, but you can read about it directly here and here) [...]

]]> By: robert shuttleworth http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-8 robert shuttleworth Sat, 16 Sep 2006 23:57:15 +0000 http://bstewart23.com/blog/?p=20#comment-8 I have had a terrible 45 days with primus dsl. It always disconnects but sometimes reconnects if I pick up the phone and dial 1 and then any 4 numbers. The entire experience has been a disaster from day 1 even before I received my modem. I had no incomming calls for 12 days while they changed the line. I am so fed up. STOP SURFING AND START WAITING is my slogan for this disasterous company/ They don't give a damn and of course keep the money. The download speed comes nowhere near the 4mbps they said I would get at my location in Toronto. Class action anyone? These companies are laughing all the way to the bank with our money. I am going to start a Primus service blog and everyone can post there so others don't get sucked into their stupid advertising tricks. I have had a terrible 45 days with primus dsl. It always disconnects but sometimes reconnects if I pick up the phone and dial 1 and then any 4 numbers.
The entire experience has been a disaster from day 1 even before I received my modem. I had no incomming calls for 12 days while they changed the line. I am so fed up. STOP SURFING AND START WAITING is my slogan for this disasterous company/ They don’t give a damn and of course keep the money. The download speed comes nowhere near the 4mbps they said I would get at my location in Toronto.
Class action anyone? These companies are laughing all the way to the bank with our money.
I am going to start a Primus service blog and everyone can post there so others don’t get sucked into their stupid advertising tricks.

]]> By: bstewart23 » Bell’s Freudian Offer to “Meet My Needs” http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-7 bstewart23 » Bell’s Freudian Offer to “Meet My Needs” Fri, 18 Aug 2006 20:36:39 +0000 http://bstewart23.com/blog/?p=20#comment-7 [...] I received this card in the mail yesterday, from my former land-line telephone service provider; I dropped Bell for phone service back in April (you may have read about the disastrous dealings with Primus before landing, quite happily, with Vonage). [...] [...] I received this card in the mail yesterday, from my former land-line telephone service provider; I dropped Bell for phone service back in April (you may have read about the disastrous dealings with Primus before landing, quite happily, with Vonage). [...]

]]> By: bstewart23 http://bstewart23.com/blog/2006/04/21/primus-the-exact-opposite-of-customer-service/#comment-6 bstewart23 Wed, 21 Jun 2006 10:23:32 +0000 http://bstewart23.com/blog/?p=20#comment-6 Yikes! If stories like ours are any lesson, it's to <em>always</em> Google "companyname 'customer service'" prior to any financial or legal entanglement. Good luck with your... <em>disentanglement</em> from Primus! In competitive news, I'm still very pleased with my Vonage service, with only minor annoyances (like the marked decline in audio quality whilst doing some heavy-duty P2P — totally expected, by the way — and a "message waiting" light which won't stop blinking when voicemail messages are remotely deleted). Yikes! If stories like ours are any lesson, it's to always Google "companyname 'customer service'" prior to any financial or legal entanglement. Good luck with your… disentanglement from Primus!

In competitive news, I'm still very pleased with my Vonage service, with only minor annoyances (like the marked decline in audio quality whilst doing some heavy-duty P2P — totally expected, by the way — and a "message waiting" light which won't stop blinking when voicemail messages are remotely deleted).

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